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Public Power Customer Reviews

The best review categories for Public Power are their customer service, rated at 2.2 out of 5, and their billing & account management system, rated at 2.2 of 5.

Public Power Rating

Rhode Island Energy Ratings Score:


( 3.6 / 5 )
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About Public Power

Public Power, a subsidiary of Crius Energy, is a deregulated electricity provider that offers service in Connecticut and Pennsylvania.

24 Reviews for Public Power


Base fees are expected they want you to pay to join

(1 / 5)

  They wanted 150 dollars to be affiliated with public power in addition to collect8ng the monthly charges per kwh. I decided to not pay the fee so they dropped my account. They did not mention this fee up front when i signed up. Only after a couple of months with them.

Bethk
September 10th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions

Never Choose Public Power

(1 / 5)

  I signed on with PP in May expecting to be on line by June 30. Recieved a bill from my existing provider mid July at twice rate that I had been paying.Called PP as to why they had not followed through with the planned switch.They said information was incomplete.They failed to contact me,as a result I'm stuck with an inflated electric bill. Their business follow up stinks. DO NOT EVER CHOOSE PP AS A SUPPLER.

Dan Zaicek
July 20th, 2018

Billing and Account Management
Customer Service
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Price, Plans and Promotions

Bate and switch plans!

(1 / 5)

  We signed up for a 12 moth plan at 7.98% and received an acknowledgement letter but it NEVER went into effect and for 3 months+ we were paying a 12.49% rate instead. They blamed it on Eversource but they said it was Public Power's error. When we called to complained they only would offer us a 6 month plan at 8.56% which we were forced to take to get out of the 12%+ we were paying. One rep said he would see if he could get us a reumbursement for the months we paid 12%+ but he never called back or returned our call. We have filed a complaint with the CT Public Utilities Regulatory Agency and await their assistance in this matter. As soon as our 6 month plan is up with them we will find another supplier and nevr use them again!

B & L in Danbury
July 16th, 2018

Billing and Account Management
Customer Service
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Price, Plans and Promotions

Bait & switch artists. AVOID, AVOID, AVOID

(1 / 5)

  TERRIBLE COMPANY! ! Sucker you with competitive rate then slam you with 300% increase. Any questiins and instead of a rep you hear from their lawyer. Something very wrong with this company.

Captain BullDog Thal
November 10th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions


Updated: 12-05-2018
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