Reviews for Direct Energy

The best review categories for Direct Energy are , with an average of 0.0 stars, and , with an average of 0.0 stars.


Review from Henry

Billing Error
I was pretty happy with the company and the plan(Free nights 9pm to 9am) I have. On my latest bill, there is an error. On all my previous bills, you will see "FREE Usage xxx kWh and FREE TDU Charges" but not on the latest November bill there is no credit for "Free TDU Charges" . So the amount is more than double because the FREE TDU Charges" were not credited. I had been trying to contact the online customer service but they just don't understand the bill at all.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Henry from Plano, TX on November 19th, 2021
Good afternoon, Henry. Thank you for bringing this to our attention. We are truly sorry for the inconvenience you have experienced regarding your bill. You are an important part of our family and we would love to further investigate this matter, please feel free to contact us by phone at 888-305-3828, or through our Live Chat department at www.directenergy.com, we will do our best to solve your concern. We look forward to hearing from you soon. Thank you for the feedback. Have a beautiful day! - Sophie / Digital Care
— Direct Energy