We currently recommend electricity plans from XOOM Energy

Fraud, Scam

(1 / 5)

  Unreasonable charges, Random billing, pushy salesman,
100% FRAUDULENT BUSINESS!

Consumer Fighter
May 14th, 2020

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Scam! Fraud! Excessive billing! Run...

(1 / 5)

  This company needs to be rated for fraud, and taken advantage of innocent people

Action in Justice
May 14th, 2020

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Scam! Fraud! Excessive billing! Run...

(1 / 5)

  This company needs to be rated for fraud, and taken advantage of innocent people

Action in Justice
May 14th, 2020

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Fraud, excessive billing, unlawful late fee Billing during COVID 19

(1 / 5)

  I was billed excessive late fees do to COVID 19 Pandemic. They did not care it was against the state and federal law to charge their customers late fees and shut down electricity.

AJ
May 14th, 2020

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Worst company ever

(1 / 5)

  I was shocked to see how this company only cares about money. During this crisis, they decided to cut off my services just because they changed their circle. No communication has been received such as; phone calls, or emails. We usually paid by the 5th of every months, then they decided to disconnect the services on the 5th of May. I called them and we paid the bills within 5 minutes of the disconnection. The payment was successful and the account has been updated accordingly. However, they told us that it might take up to 24 hours for the service to be reinstated. This is Outrageous! they collected the money very fast but they couldnt be that fast in providing services. I believe during this time, all the disconnections should be suspended, how come they cut off the services without any notice and could not even reinstated the same day?

Maria
May 5th, 2020

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Too high and bad customer service

(1 / 5)

  Bill just kept going up and customer service profiled no solution and we unresponsive. Cant wait to change to another provider.

Tee
April 28th, 2020

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Poor service

(1.2 / 5)

  This company has individuals selling and stating that this is for low income and elderly. This is a scam. The rates go up 3x after one year. I called to pay a bill and they were rude and not helpful and wanted to charge and extra $5 to pay on the phone when others gladly take payments for free. There are so many other better choices out there, leave this company.

PG
April 17th, 2020

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Beware of Ambit Energy

(1 / 5)

  I called Ambit Energy to discontinue the service in January 2020. I have continued to receive invoices for a vacated facility through April 2020. The customer service rep said they couldn't access the facility but did not call me or the landlord (whose number I provided) to communicate that the facility could not be accessed to turn off the meter. This seems to be a scam to continue to collect on services no longer rendered. Beware!

Mike Kinney
April 15th, 2020

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It is a scam

(1 / 5)

  Dont ever use it. They charge for thousands of kwh even though you didnt use it. It is just a scam

Reska
March 16th, 2020

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Rip off

(1 / 5)

  This company charges you for usage that you aren't even using. And try to explain it away. This was the most I have ever paid for electricity living alone in my life. Stay away from this company. Dishonest and crooked...

Ray
March 13th, 2020

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Extremely High Bill

(1.4 / 5)

  I have been a customer at Ambit Energy for almost 2 years and have been living in an apartment. My bill went from $85-$300 dollars. Imy gone majority of the day due to work so my usage is not high, yet my bill is higher and higher each month. I am cancelling.

KD
March 6th, 2020

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Was a great Customer I thought since April 2014 six years and Im not appreciating no kind of being acknowledged so to speak. No special offering ever. And I cant even log into my account. IMAGINE THAT?

(1 / 5)

  Not what I was actually expecting. First off
Its a HUGE DEAL to me to meet my requirements for yall s service and pay you every month since 2014. I bragged to everybody I know how WONDERFUL YOU ARE. Well not this time

Deborah Frank
March 5th, 2020

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Service hasnt even started and Im already wanting to change companies

(1.2 / 5)

  cut service on at someone elses home while my kids and I are sitting n the dark n still giving me a run around with no lights

Shaterrryia Freeney
March 3rd, 2020

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Never choose Ambit Energy

(1.2 / 5)

  Ambit Energy will scam you out of money. My rates went up 3X because I did not "renew" even though I never cancelled. When I called to ask for clarification, they refused to assist me and charged me 3X what I was paying. This company is a total rip off and should be avoided under any circumstances. I have cancelled this service and will never use them again.

kms
February 27th, 2020

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NEVER choose Ambit

(1 / 5)

  To be honest, it is my first time to write a review in my whole life for something. Never choose Ambit. When I moved to Texas from Chicago, I didnt know there are so many electricity providers so, I have to compare them. Because Chicago has different energy system. Anyway, firstly, when I enrolled to ambit energy, they didnt give any EFL and policy documents. This is one more reason I didnt notice that there is early termination fee unlike Chicago. Even, they didnt give any plan options to me, so I didnt know there are many energy plans. Ambit will just choose the most expensive one and just charge to you definitely. Eventually, they dont care of which plan will be the best for your daily life pattern. Surely, they will not try to do it.
Secondly, their meter is totally wrong, and your bill will be much more than what you use. I live in one bed room apartment, and it is about 650 sqrt. I set an electric heating as 73, and turn it off when I go to sleep. But, the usage was 450 kwh, and I got charged $75. After I got this bill, I never turn on the heating and turned off all lights that I dont use. However, the problem was that there was no difference in my usage when I was keep checking on my account. One more thing that made me so mad, when I called to representative, they told me the usage is usual. They did never care of my life pattern, and how I used the electricity. Please keep away from this energy company. Other energy companies will be willing to help you to find the best plans for you, unlike Ambit. Even one star overwork for Ambit.

Bailey
February 26th, 2020

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Worst experience

(1 / 5)

  Horrrible experience. They dont give you consistent due date it changes without notice. Receive bill couple of days before it says it is due. Seems like its set up to pay more money for reconnection fee or late fee. I never had this experience with light company. The billing is ridiculously high. I hope this help someone. This company feel like scam!!!

Unsatisfied customer
February 25th, 2020

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Horrible service and no value to loyalty! RUN!

(1 / 5)

  I have been with ambit for 6 yrs and when I began my services the agents were very helpful, knowledgeable and provide great service. Now I feel they all read from a script. They never answer the questions or concerns ASKED! They aren't knowledgeable outside of script in front of them and only revommend what will make the company money! Once my contract is over I will be taking my services elsewhere to be valued as a customer! Agents need to realize we as consumers make the company so if you can't service consumers as a whole the company is doomed!

DO NOT GIVE THEM YOUR MONEY OR TIME
February 13th, 2020

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STAY AS FAR AWAY from this company as you can....they are absolutely the worst, most unethical utility provider in Texas!

(1.2 / 5)

  I was repeatedly overcharged by 5-10% each month and have spent at least 3-4 hours on the phone arguing with their Customer Service department over the last several months trying to get the monthly invoices resolved to no avail.

When i finally cancelled the Auto-Pay, my power was disconnected at 3pm on the day prior to the date listed on their "Pending Termination Notice".....and even though I paid their bill within an hour (at 4pm) and called/emailed every contact i could find on their website, they did not get my Power turned back on until the following morning (and refused to cover the cost of my hotel room), which was total BS!!

I moved out of the Apartment last Sunday (2/2/20) and have been calling/emailing to try and cancel their service (unsuccessfully) since Friday (1/31/20)......when i finally got a call back from AMBIT this morning, they told me that it will take 2-3 business days to process my cancellation and that any & all energy usage between now & then would be deducted from my $125 deposit....which leaves me with only one viable response for the Leadership Team at AMBIT Energy....

I haven't been able to subtantiate yet, but it wouldn't suprise me if either Bernie Madoff or Allen Stanford were one of the ket investment stakeholders in this company early on

David Holcomb
February 7th, 2020

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Love AMBIT!!

(5 / 5)

  I have been with Amnit now for two years and could not be happier! I have saved 30% over the last two years on my electric bill. Also this is the first time I have gotten a rebate from any company just for referrals of family and friends who would also love a free energy check . This is available to anyone who is a ambit Customer!!
I saved just over 500$ last year just in free energy checks. Ambit Rock

Coralee
February 4th, 2020

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Best deal, hands down!

(5 / 5)

  I have used other suppliers in the past and none have compared to what Ambit has done for me. I have a low fixed rate with no fees, contracts, or other hidden agendas. But the best part is the Free Energy check that I get in the mail every month to pay my supply bill. This company has the BEST pay it forward referral program I've ever seen. I helped my friends save and now Ambit sends me a monthly check! I wont ever go with anyone else!

Dux
February 4th, 2020

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